At Capital Title, we believe that educating and equipping our staff with the knowledge and confidence to succeed is paramount to our success. That is why we have started the Escrow Officer Training Program, which accomplishes exactly that.
In our industry, there’s often a gap between assisting with transactions and being ready to lead them independently. This program closes that gap by offering structured education, mentorship, and real-world application.
Our first round of graduates are almost through with a year of training within the program, driven by Allison Mayo, Capital Title’s VicePresident of Escrow Growth & Development.
To gain a deeper understanding of the experience, we interviewed folks from the first graduating class to hear their individual accounts of what the program provided to them.
Today, we are highlighting the experience of Breanna Withers, an Escrow Assistant from the Capital Title Kingwood office.
Q: Before starting the program, what career goals did you have in mind?
A: My goal was to learn more about why we do what we do – the ins and outs of title. I wanted to acquire as much knowledge as possible so that I could ultimately become a well-rounded escrow officer able to assist our clients in every aspect of a transaction.
Q: Are there any notable memories from your time within the program?
A: Getting together in person and sharing our work and personal experiences.
Q: What sort of real-world experience have you gathered from the program?
A: Customer service is the key to success.
Q: Since starting the program, what sort of achievements would you like to share with us as a result?
A: I am working up more closing disclosures and HUDs as well as performing closings.
Q: If you could only choose one, what would be the most important thing you learned from the program?
A: I learned to be more confident in myself.
Q: What advice would you give to others starting the program?
A: Take good notes and make the effort to apply what you learn into your daily routine.
Learn more about our Escrow Officer Training Program here!
